Great way to communicate with our guests! We were emailing people and as many as half never checked or responded to our messages. I run a hotel and now guests are texting that they want early check in or that they are 20 minutes out. Before Whistle, we often had no warning and would scramble to shift reservations around to accomodate them. Now, we have time to accomdate most of them seemlessly. It has been a big help in guest satisfaction. ☺It allows us to communicate with guests by text message and have anyone respond back because our "phone number" is actually the Whistle Website. We have several prepared templates that allow us to message or respond to multiple guests quickly. Whistle has an escalatipn system which alerts us if a message received is not responded to quickly so we are prompt with responses for the guests. It also merges with our property management system! ☹While Whistle is pretty esay to use, I wish that they could streamline the initial communication system a little. It's okay, but I believe it could be easier.

Whistle is an easy practical solution for communicating with your guests This is a great way for our guests to communicate with the front desk as text is often the preferred method for communication these days. [SENSITIVE CONTENT HIDDEN] and his team are great and the product works great! ☺How easy it was to get started and the very simple and affordable pricing plan. ☹When I first signed up the company still new so we had to work through a few things that they were still figuring out.

Easy to use and communicate with guests Huge benefit of customer service and improving the guest experience! ☺Whistle was very easy to implement at our boutique hotel and allows us to easily communicate with guests before, during, and after their stay without having an employee on site 24/7. It was the solution we needed! ☹At this time, I cannot think of any cons. It may be helpful for us to be able to receive credit card info via the app and I wish our Think Reservations "tasks" list was accessible via Whistle. But we love the integration!

Woodstocker's review of Whistle Easy communications with guests when no carrier violations take place ☺Ease of use and productivity targets enabled ☹The constant carrier violation issues - Frankly it defeats the purpose of the product. Whistle needs to resolve this and users should not be paying for this resolution. It is part of the brand promise

Quality Product with Great Features Great product love how all features have been thought out for practical uses in the industry. ☺We are in a mixed use property where are concierge staff provide service to both hotel guests and building residents. This system allows both to communicate easily with the Concierge. ☹Setting up some features is a bit complicated. Better assistance in getting these set up would be appreciated.

Great communication tool We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone. ☺We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes. ☹It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program.

Great way to get info to guests ☺immediate contact between me and guests as some people don't want to be bombarded with e-mails. Guests can ask questions about their stay and update me as needed. They can request services or ask questions and get a response without having to call me. ☹Some of the features are not available or easily maneuverable via mobile phones or tablets.

Great Solution for Post-Covid Touchfree Communication Post-Covid, we had to re-create our trademark friendly and helpful attitude with caution, masks and distance. Whistle helped us bridge this gap and continue with cheery, conversational messages with links to required forms like check-ins and menu selections. ☺Easy to set up and create short friendly communications. Well accepted by guests and staff. Easy to imbed links for forms to be completed. ☹With Basic Plan, limited to just three set times for various messages. Would prefer to have flexibility with send times and limit number of text available in Basic Plan - this would give the small business greater flexibility.

Pros and cons It is okay. ☺It is easier to communicate to guest as a whole. ☹Guests tend to get "annoyed" by the texts and tend to opt out.

Efficient and approachable multi-tasker's dream Overall the experience with Whistle has been great. The response time for our guest services is near-instantaneous as we can now respond to requests or questions while working on something else. ☺The best part of the Whistle software is its approachability. By utilizing the texting app on a guest's phone, our guest services become just like they are texting a friend. It is great to see guests progress during their stay from short, sometime pointed communication, to adding emojis! ☹At first, the dashboard was a bit cluttered and therefore there was a bit of a learning curve. Navigation became easier after some use. However, I do wish there was more definition or contrast in the dashboard. This would greatly improve "quick-glance" reference as often front desk staff is multi-tasking.