Posted on Capterra
Corey S.June 7, 2022
Non-intrusive, real-time, guest communication is critical to our success! Overall: Overall, Whistle is critical to the success of our operation. Because our resort is so small, our staff is often pulled in many different directions, and do not have the luxury of staying tethered to a specific workstation. With the Whistle Mobile App, we are able to stay in real-time contact with all our guests, even if we're up on the floors cleaning rooms, or out on the deck cleaning the pool, etc. Pros: A majority of people in the world prefer the platform of text message when communicating with anyone. Now, we have the ability as a hotel to have this level of communication with our guests. We use this software to prepare our guests for their arrival, complete their digital guest registration, provide real-time feedback in regards to their experience and prepare them for departure and hopefully, their eventual return. Cons: I wish the artificial intelligence was a little more intuitive. Whistle gives you the opportunity to prepare hundreds of FAQ's and their appropriate responses. The idea is that as your guests being to ask these repetitive and simple questions, Whistle can learn the typical response and automatically reply, taking this routine but demanding task off your plate full of responsibilities. Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew. Doesn't save much time if I have to "ok" everything that I already told it to say...Posted on CapterraDawn C.January 26, 2022Very Helpful Tool Overall: We have solved a lot of communication problems with our guests and employees . Pros: I can communicate with the guests, employees at our call center, and our sister resort. Cons: It logs me out if I'm not actively using it for a while.Posted on CapterraBrendan C.January 25, 2022Whistle While We Work - Makes Communicating With Guests Very Easy Pros: How quickly we can get in contact with guests. Cons: I don't like that we can't send direct photos anymore. Only can send links to photos.Posted on CapterraIsa N.January 25, 2022Great App To Communicate With Guests Pros: Whistle Messaging makes life so much easier to communicate with our guests at both our Hotels. It's easy, quick, and saves us a lot of time & trouble. Cons: There is nothing I like the least, I find that everything is great.Posted on CapterraJan S.January 25, 2022Life is easier Overall: It has freed up some time for me, left me with more privacy as far as what my guests have access to (my cell) and so far all of my guests have used it multiple times just to chat with me or make a request. Pros: I was texting our guests as on my cell as we switched to self-check in in 2019. This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they will be reminded of their door code and where to park. It amazes me how many guests do not read their email.. lol Cons: Because we are so small, I would love to upgrade but it is outside of my budget at this time. Also, I have not figured out how to see all the guests who are checked in that I am communicating with. I just see the one person that I am communicating with. User error maybe?Posted on CapterraDenise R.January 22, 2022The Best! Overall: Whistle allows us to not only send messages to our guests at reservation, during their stay, and at check out but also allows them to contact the desk with any special requests or needs through their stay and after. Pros: I love the ease in communicating with our guests in an efficient and continuous manner! Cons: The only Con I have to the software is that the program occasionally needs to be logged out and logged back in after it has sat idle for too longPosted on CapterraDanielle B.January 21, 2022Whistle while you work! Overall: A great tool for the hospitality industry in the day and age of technology. We love being available to our guests via a quick text. Pros: Love that guests can easily reach out whenever they need. especially during covid it helped contactless check in and out go swift and smooth. also guests are more likely to reach out to us via text than calling. Cons: So far so good. We don’t use all the features bc we are a small property. But are happy to have the options to do so.Posted on CapterraBryn C.January 21, 2022Thanks! Pros: The template and campaign features are great Cons: The whistle noise, but I understand the needPosted on CapterraEmily E.January 21, 2022Whistle Works Wonders Overall: This has really elimated guest miscommunication and fixed a lack in communication from guests not checking email information. Our cell phone service is medium, but most guests can get texts so it helps for communciation in that was as well. Pros: The ease of use and succinct way that you can message your customers is most beneficial to us. Guests are much more likely to check texts than to respond to emails. Cons: Currently there are few things we don't like about it. I guess the most annoying thing is the actual whistle - albeit necessary.Posted on CapterraAmber M.January 21, 2022Review Overall: Whistle has changed the way we do business, creates more time for our team to take care of guests, and improves guest communication. Pros: We love the automation with our POS. Cons: Cost to use higher grade features.Posted on CapterraLori H.January 21, 2022An asset to our Hotel Overall: Glad we started using this. Most guests respond very highly about this feature Pros: I like that we can communicate by text to our guests. Makes it easier to contact them. Cons: I haven’t figured out a way to stop texts when our office closes.Posted on CapterraAndrew M.January 21, 2022Easy and Effective Overall: No concerns and definitely worth the money to enhance our guest experience. Pros: Allows us to communicate within the team and also with our guests. Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and maximize revenue. Cons: Sometimes the key words to set off warnings is sensitive.Posted on CapterraMagan C.January 18, 2022Whistle was a life saver! Overall: We are able to market to current guests and former guests. Pros: For our property, this software is a necessity to keep in constant contact with our guests. Cons: There is not anything that I do not like about this software.Posted on CapterraThomas V.January 18, 2022We've quickly come to depend on Whistle Overall: It's been a real time and labor saver! Our office staff especially appreciates the automation! Pros: We like its integration with our reservation software and resulting automatization of the guest registration and check/in process. Cons: Some guests find it difficult to use. That may be a function of their limited computer literacy.Posted on CapterraKristin B.January 18, 2022Whistle is great for innkeeping Overall: We are able to communicated effectively with our guests and provide room codes, towel requests, etc. Pros: Information on reservations is automatically integrated into Whistle which makes it easy to communicate with our guests. Cons: We do wish it was a little more cost effective for our small business.Posted on CapterraTrish S.January 18, 2022Has Saved Me Hours! Overall: I love it. Pros: While I can't make my guests read all my messages, it has saved me hours in communication and frustration. Worth every penny. Letting guests know important updates during their stay has been the best part of the software for us. Cons: I would love to see a way to schedule all messages not just through a campaign. I would also like the option that once the campaign is created I can use the names over and over again throughout their stay vs resetting up each time.Posted on CapterraKatie R.January 18, 2022Whistle makes communication convenient for our staff and our guests. Overall: It works; it does what it's supposed to do. It helps us keep organized, written contact with our guests in a way that is both convenient for our staff as well as our patrons. Pros: Since whistle is integrated automatically with our reservation system, it does so much of the work for you. Also, with the automated text feature, we are able to make sure our guests know when they're being charged, when they're arriving, and when they are expected to depart, all without lifting a finger; efficient! It makes contact-free and late-night check-ins super easy and is a convenient outlet for guests to reach out to staff when they need assistance. Since the app is available on mobile, I'm also able to monitor the incoming and outgoing texts even when I'm not at my desk. Cons: There is already so many things this software does that we do not even utilize. We are very comfortable with the texting feature and are not looking for anything beyond that.Posted on CapterraLaShonda T.January 18, 2022Great Communicate Pros: It allows me to communicate with the guest any time that's needed. Cons: Somethings when editing the message it can be hard with the space limitPosted on CapterraManuel R.January 16, 2022Great Communication Tool!!! Pros: I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle adds an extra layer of peace of mind. Cons: The only thing I wish I could do is browse pages without losing information I've already entered, for example I use campaigns to send out specials and information to guest and often I find myself needing to open another whistle page to check a different page as to not lose my campaign information.Posted on CapterraScott P.January 14, 2022BEst efficiency driver for a small boutique hotel Overall: Fantastic, communication on a single platform with all guests and employees is a big win! Pros: We feel more comfortable not having a front desk. Automation of our welcome messages to guests is a huge time saver Cons: IT can be a bit clunky at times. Some of the AI or sentiment features are not in the best context and could use a bit of work.Posted on Capterrareyes L.January 13, 2022Great tool Pros: Easy to navigate and respond, make our service be expedited in better manner Cons: none everything is working good. please keep the good servicePosted on CapterraJessica G.January 13, 2022Great tool Overall: It's helped with keeping guests and staff updated during these unsure times Pros: Easy to use for the front desk and also our customers Cons: Not as easy to find the opt out option when a guest prefers not to text or receive messagesPosted on CapterraAlicia T.August 24, 2021Whistle Works For Us! Pros: Easily communicate with less confusion! Cons: I am happy with our choice! I would choose Whistle again!Posted on CapterraLindsey N.June 11, 2021Whistle helps connect us directly with our guests Overall: When COVID hit, we needed a way to be able to communicate with our hotel guests the ongoing changes and safety information that was important to the hotel. Our employees were spending hours a day on the phone explaining things to guests. Whistle cut that time down to nearly none! We are able to be in touch with the guest in a personal way while also letting them know important safety and hotel policy information. Our guests love it too as they feel like they have help at their fingertips! Pros: Whistle is super easy to use and implement. The automations that we were able to set up help us to communicate with our guests without adding more to our staffs workload. We were up and running in just a few weeks! The user interface makes it easy to navigate and manage ourselves, but whenever we have had trouble the Whistle team has been quick to respond and resolve our issues. Cons: There are a few glitches here and there with the software, but overall we love it.Posted on CapterraJames H.May 13, 2021AMAZING AND A LIFE SAVER Overall: I bleed yellow and green. I drank the cool-aid and could never imagine my operations without Whistle. Pros: I was able to integrate Whistle pre-covid, and thank God I did. It is an amazing product that not only simplifies my work day, but communicates with guests that has never been able to be done before without be intrusive. From confirming check in, e-check, no surprises when a guest shows up with more than their reservation states, fix concerns or errors before they happen, and be available for a guests questions that they may have been embarrassed to ask in person. Cons: Nothing. Any request I have asked as been implemented. They make it perfectPosted on CapterraJenelle P.April 17, 2021Increase Company Sales with Whistle Overall: Thanks to Whistle, our company has been able to increase sales using the live chat feature. Whistle's accessibility is great and the ability to stay connected with the public helps us to be a hotel that is seen as providing excellent guest services. Pros: The ease of communication with guests and on live chats is superior to most apps I have used. Cons: I would like to see color coding guests and live chats so I can tell which guests have been taken care of or need attention.Posted on CapterraE Scot F.February 26, 2021Game Changer for My Staff Overall: Set up was easy and support has been great. We needed support to get up and running but haven’t really needed them since—and that tells me it’s well designed product. Pros: The fact that so many templates can be created and scheduled to go out makes my staffs job so much easier. They don’t have to remember to confirm arrival times or make sure that guests have all their contactless check-in information. We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over 100%. Guests comment all the time that they felt so taken care of and half the time, it’s not even us manually texting them! Cons: There are a few things you have to sign into the desktop version to update. That is expected though and has not really been a problem, accept when you want to change something fast on the phone app.Posted on CapterraChance T.February 23, 2021Great way to communicate with our guests! Overall: We were emailing people and as many as half never checked or responded to our messages. I run a hotel and now guests are texting that they want early check in or that they are 20 minutes out. Before Whistle, we often had no warning and would scramble to shift reservations around to accomodate them. Now, we have time to accomdate most of them seemlessly. It has been a big help in guest satisfaction. Pros: It allows us to communicate with guests by text message and have anyone respond back because our "phone number" is actually the Whistle Website. We have several prepared templates that allow us to message or respond to multiple guests quickly. Whistle has an escalatipn system which alerts us if a message received is not responded to quickly so we are prompt with responses for the guests. It also merges with our property management system! Cons: While Whistle is pretty esay to use, I wish that they could streamline the initial communication system a little. It's okay, but I believe it could be easier.Posted on CapterraMark C.February 23, 2021Whistle is an easy practical solution for communicating with your guests Overall: This is a great way for our guests to communicate with the front desk as text is often the preferred method for communication these days. [SENSITIVE CONTENT HIDDEN] and his team are great and the product works great! Pros: How easy it was to get started and the very simple and affordable pricing plan. Cons: When I first signed up the company still new so we had to work through a few things that they were still figuring out.Posted on CapterraKatie G.February 22, 2021Easy to use and communicate with guests Overall: Huge benefit of customer service and improving the guest experience! Pros: Whistle was very easy to implement at our boutique hotel and allows us to easily communicate with guests before, during, and after their stay without having an employee on site 24/7. It was the solution we needed! Cons: At this time, I cannot think of any cons. It may be helpful for us to be able to receive credit card info via the app and I wish our Think Reservations "tasks" list was accessible via Whistle. But we love the integration!Posted on CapterraIsabelle C.February 20, 2021Woodstocker's review of Whistle Overall: Easy communications with guests when no carrier violations take place Pros: Ease of use and productivity targets enabled Cons: The constant carrier violation issues - Frankly it defeats the purpose of the product. Whistle needs to resolve this and users should not be paying for this resolution. It is part of the brand promisePosted on CapterraTania P.February 18, 2021Great communication tool Overall: We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone. Pros: We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes. Cons: It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program.Posted on CapterraMonica E.February 17, 2021Great way to get info to guests Pros: immediate contact between me and guests as some people don't want to be bombarded with e-mails. Guests can ask questions about their stay and update me as needed. They can request services or ask questions and get a response without having to call me. Cons: Some of the features are not available or easily maneuverable via mobile phones or tablets.Posted on CapterraMichelle L.February 17, 2021Great Solution for Post-Covid Touchfree Communication Overall: Post-Covid, we had to re-create our trademark friendly and helpful attitude with caution, masks and distance. Whistle helped us bridge this gap and continue with cheery, conversational messages with links to required forms like check-ins and menu selections. Pros: Easy to set up and create short friendly communications. Well accepted by guests and staff. Easy to imbed links for forms to be completed. Cons: With Basic Plan, limited to just three set times for various messages. Would prefer to have flexibility with send times and limit number of text available in Basic Plan - this would give the small business greater flexibility.Posted on CapterraJordan D.February 16, 2021Efficient and approachable multi-tasker's dream Overall: Overall the experience with Whistle has been great. The response time for our guest services is near-instantaneous as we can now respond to requests or questions while working on something else. Pros: The best part of the Whistle software is its approachability. By utilizing the texting app on a guest's phone, our guest services become just like they are texting a friend. It is great to see guests progress during their stay from short, sometime pointed communication, to adding emojis! Cons: At first, the dashboard was a bit cluttered and therefore there was a bit of a learning curve. Navigation became easier after some use. However, I do wish there was more definition or contrast in the dashboard. This would greatly improve "quick-glance" reference as often front desk staff is multi-tasking.Posted on CapterraSandy W.February 16, 2021Adds a Personal Touch to Social Distancing Overall: Guests like the ease during their stay. Prior to arrival, they MUCH prefer a text to a phone call--our calls are seldom answered, but the texts almost always are. The first day we used it we tried to run a charge that had an outdated credit card date. We called the guest--no response. We tried Whistle (then a new tool) and the guest called us back 30 seconds later. We knew then it was a winner. Pros: When we reopened last year, we put a lot of processes in place to keep our guests and our team safe. Unfortunately, many of these changes meant less interactions with our guests. Whistle lets us interact in a safe way--while actually offer BETTER service. Guests frequently mention how easy we are to reach, and how quickly we respond to requests. Cons: It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom. When responding to a complaint, the text is typically longer and I'd like to break it up by a space (but not break it up so much that the guest thinks that sentence is my only response). Also, it seems like when I click on a guest name, the page 'hiccups' and I get the guest below the one I've clicked on. I've learned to be careful and check the name before I send the message.Posted on CapterraMELANIE F.February 16, 2021Simple, No Contact Communication Overall: Easy to use, involved and listened support-these guys do it right! Pros: My ability to communicate instantly with my team and guests! Love the ability to schedule tasks, market directly to guests! Cons: No complaints at all, learning was a breeze, so user friendlyPosted on CapterraJackie H.February 13, 2021Excellent! Overall: Excellent! Pros: Everything is working perfectly for us. Cons: We have no cons on the services we use.Posted on CapterraLeanne S.February 13, 2021Reliable Product, Major Timesaver Overall: Nothing but a positive experience. We communicate regularly and automatically with our guests. In fact we continuously receive feedback that we are 'great communicators regarding the experience to expect at your property". Pros: Personally, this product is a lifesaver for us! Set up was quick and easy and we've had virtually no downtime. My customers are big "texters", so this has worked out great. I love the fact that we have set up automated texting for important information that needs to get to our guests on a regular basis and it saves me an immense amount of time instead of manually sending the same text over and over. Cons: I honestly can't think of anything that has caused us any aggravation.Posted on CapterraDerek B.February 12, 2021Basecamp Hotels Overall: Great. Pros: It is perfect for us as we are trying to limit in person conatct but want to insure a great guest experience. Cons: It all seems fine. I have not run into any issues with the software.Posted on CapterraMartin T.February 12, 2021Perfect for our times Overall: Helps us with contactless check-ins. Pros: Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has given us a feature that guests love and appreciate. Using Whistle before was a convenience, today, in these times, it has become a necessity! Cons: Importing guest information could be easier.Posted on CapterraRick A.February 12, 2021Easy to use Overall: Great Pros: The way it helps to connect with Guests before arrival. Cons: Sometimes It pulls the wrong guest information, but not very often.Posted on CapterraMichel L.February 12, 2021The best I tried Pros: Whistle is the fourth customer communications software I've tried. This is by far the best for a reasonable price. What a time saver to have one place to communicate with all available channels! Cons: I'd like more integration with Booking.com messaging service.Posted on CapterraAlex G.February 12, 2021Easy Usage Overall: Whistle has been great. I was able to learn how to use and navigate it fairly quickly. Pros: Whistle is very easy to learn. The new interface is also sleek. Cons: I don’t think that I dislike anything about it.Posted on CapterraJohn R.February 12, 2021Great Product for price Overall: Good Pros: user friendly interface Customizable messages Cons: Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpfulPosted on CapterraSavannah M.February 12, 2021Helpful Overall: So far so good. I've only had to ask for help once, and while it didn't actually get resolved (our fault, not theirs), they gave quite a few solutions to work with. Pros: Helpful tool to communicate with guests. We send them our virtual phone number in confirmation e-mails, when they check in and on the website, and they can communicate with us before or during their stay. Easy to use for guests and staff. Also helpful for communications at Front Desk - they can text their manager without having their phone out. Cons: The notifications don't always pop up on your screen, but you can get e-mails sent so you know there is a message waiting.Posted on CapterraTamara M.February 10, 2021Love Whistle Overall: The Whistle team has been great. Willing to help implement different features and we love the product! Pros: Ease of use, guests enjoy the ability to text as our team does as well. Cons: There hasn't really been anything yet...Posted on CapterraSimon R.February 10, 2021Great tool for guests service Overall: Great experience we like it! Pros: Friendly to use and makes a difference with guests satisfaction in Hospitality industry. We are able to connect with them prior to their arrivals, during their stays and after service if needed. Cons: if guests opt out we can delete the number or their names. Keep track of guests history so we don't have to re-enter their information every time.Posted on CapterraDeborah M.February 9, 2021Easy Guest Communication Overall: We are extremely happy with Whistle !! It has made guest communication so much easier and the guests love it !! Pros: The ease in use and how easy it is to keep in touch with guests Cons: Integration was not difficult - everything was seamlessPosted on CapterraMarlee R.February 9, 2021Great way to communicate with guests! Overall: I enjoy Whistle, it's easy ton use and train employees on. It leaves the line of communication open for the guest, if they choose to. Pros: Personally, I enjoy the upsell feature! Great way to text over product information and give clients options. Regardless of if they're clients or friend of clients. Cons: I find it difficult to make the texts look good without proper spacing. The spacing tends to only work on certain templates.