"Everything is completely automated which has saved us both time and money"
Whistle has helped us provide exemplary customer service for our guests through convenient communication that is extremely effective and user friendly for our staff. Our reputation management has become a breeze with Whistle’s ability to generate 5 star reviews on TripAdvisor. With its integration with SkyTouch, everything is completely automated which has saved us both time and money. We constantly have guests telling us what a benefit it is to have this system at their fingertips to stay in contact with us.
"Faster response time and increased satisfaction!"
Whistle has allowed our Guest Experience team the opportunity to reach out to and assist our guests in a faster, more organized manner. By having the guest profile pulled next to their text message thread, our Guest Experience team does not need to spend time searching for reservation information about the guest while speaking to them. This has allowed for faster response time and increased satisfaction! The benefit of having Whistle and WebRezPro integrated is the seamless interaction between the two systems. Whistle is able to pull guest information and have it side by side with the guest's messages. Additionally, our team is able to schedule out custom, property-specific, automated messages increasing our efficiency while also providing our guests with the proper information at the best time!
"An overwhelming success for our hotel… we couldn’t be happier."
The WebRezPro/Whistle Integration has been an overwhelming success for our hotel. Beginning within minutes after the customer makes a reservation they receive "immediate gratification" with a welcome SMS message to let them know their reservation is complete. This helps us quickly establish a direct and personal line of communication with our customers so that we can easily assist them with any of their travel plans. As a small, boutique hotel our front desk offers limited hours of availability and now we can clearly communicate reminders about check-in times and guests can easily alert us when/if they plan to arrive beyond our normally scheduled times which allows us to easily alter our schedules accordingly. Once a guest checks-in, Whistle quickly delivers answers to commonly asked questions such as Wi-Fi code, etc. From time to time as information changes we can easily update our canned messages in Whistle without any expensive printing costs or communication delays. Really, I just can't say enough about the WebRezPro/Whistle Integration, we couldn't be happier.
We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently! Every interaction with the Whistle team is a wonderful one, great service from them and being able to provide great service to our guests. We don’t know how we ever survived without it, the most valuable time-saving services we use for sure! Thanks guys!
After being with Whistle for over a year now, my staff and I have been very happy and impressed with what Whistle provides. By using Whistle, we have seen an increase in guest and staff interaction, which has resulted in an increase in Customer Service Scores. Our staff has also found Whistle to be extremely helpful in streamlining internal, staff-to-staff communication. We love Whistle!
We are pleased to partner with Whistle, a platform that allows us to use SMS and technology to communicate with our guests.This gives our guests the opportunity to focus on the culture and heritage of New Mexico rather than the logistics of their stay.
Communication is important in any business, but crucial in hospitality. Whistle has been a great and valuable addition to Hotel Albuquerque. The Whistle team has been fully engaged with our team from start to finish. Our guests are enjoying the instant access to communicate so easily with our team, and the Whistle program has streamlined our communication with our guests.
Whistle gives our guests another avenue to allow us to serve them. We found that when we educated them, they prefer to text us their requests for towels, a drink at the pool, ordering a taxi, or any other minor need.
At every interaction, Whistle has been eager to assist. Guests appreciate the quick turnaround and timely response as opposed to picking up the phone, waiting for someone to answer, or being placed on hold.
"Whistle for the Win!!"
I absolutely love how Whistle has enabled us to take our guest service to another level while allowing our team to multi-task and get really creative with our guest interactions. Our tech-savvy guests love the ability to communicate with us in a quick and efficient manner, which in turn has increased our GSS (Service) scores. Whistle has also enabled us to streamline our interdepartmental communication, as well as to track Housekeeping and Maintenance work orders with instant updates being sent via text.
"Outstanding Product that Delivered Outstanding Results"
Whistle is very easy to use, and the results are both measurable and obtainable. I participated in two training sessions at two different hotels, and the staff at both hotels were up-and-running 100% on their very first day, immediately following the training session. It was great to see that no matter how much computer skill or social media experience someone had, they quickly understood the "Whistle" processes, and were able to see how they can improve customer service in the hotel. Whistle actually makes hotel agents’ jobs easier and more enjoyable because they experience first-hand communication with clients prior to their arrival and are able to answer questions and prepare our guests for an even better experience before they enter the hotel. You can see by the customer’s responses that they felt engaged and appreciated. We actually improved our overall guest service scores by 13.8% over a 2-month period after rolling out Whistle!
"We are very pleased with the guest service opportunities that Whistle has provided Heritage Hotels and Resorts, Inc., and for the continued partnership in use-case discovery."
Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest’s preferential method of interaction.