Case study

Whistle & Pelham Court Hotel

Whis­tle was intro­duced for their auto­mat­ed mes­sag­ing ser­vices, in order to reach a wider guest audience.

Making every interaction effortless

The Pel­ham Court Hotel now auto­mates inter­ac­tions dur­ing book­ing con­fir­ma­tion, day of arrival logis­tics, mid-stay sat­is­fac­tion sur­veys, and depar­ture information.

 

With Whistle’s Auto­mat­ed Mes­sag­ing, hotels can cre­ate an entire work­flow to auto­mate the guest jour­ney and all inter­ac­tions, based on their phase-of-stay. 

 

The Pel­ham Court Hotel now auto­mates inter­ac­tions dur­ing book­ing con­fir­ma­tion, day of arrival logis­tics, mid-stay sat­is­fac­tion sur­veys, and depar­ture information.

1 %

of the hotel’s guests are engaged in auto­mat­ed mes­sag­ing conversations

1

of their 244 (93%) guests were attend­ed to automatically

0 hrs

avail­abil­i­ty for guests through Whistle’s auto-responses 

Optimizing operations

Locat­ed in the heart of Newport’s Har­bor Front dis­trict, Pel­ham Court Hotel is lit­er­al­ly steps away from the best restau­rants, night life, shop­ping, beach­es, boat­ing, ten­nis and fun that New­port has to offer. Con­struct­ed in 1870 as a car­riage barn, Pel­ham Court’s orig­i­nal build­ing is list­ed on the nation­al reg­is­ter of his­toric buildings. 


Oper­at­ing with a team of less than 10, the his­toric Pel­ham Court Hotel was seek­ing a tool to opti­mize their hotel oper­a­tions. Not want­i­ng to be tied down to phone calls, it was impor­tant that their solu­tion auto­mate their guest engage­ment and communications.

Dramatic
success

Whis­tle employs the use of AWS Elas­tic Beanstalk, an easy-to-use ser­vice for deploy­ing and scal­ing web appli­ca­tions, which pow­ers the mil­lions of auto­mat­ed mes­sages sent on a month­ly basis. Elas­tic Beanstalk has made it pos­si­ble for Whis­tle to give hotels the pow­er of reli­able and cus­tomiz­able automa­tions with their guests. 


The Pel­ham Court Hotel has seen dra­mat­ic suc­cess with Whis­tle, sur­pass­ing all expec­ta­tions. On an ongo­ing, month­ly basis, over 90% of the hotel’s guests are engaged in auto­mat­ed mes­sag­ing con­ver­sa­tions. In August 2020, 228 of their 244 (93%) guests were attend­ed to automatically.

Guests are
loving it

Jay Huhn, Gen­er­al Man­ag­er of Pel­ham Court Hotel, says, “Whis­tle has cre­at­ed a com­plete­ly con­tact­less expe­ri­ence for guests at our prop­er­ty. The guests love the sys­tem, and are engaged from the first point of con­tact, through check-out. 


The sys­tem makes the guest feel like we are avail­able to them 24/7, when in real­i­ty, most respons­es are auto­mat­ed and feel like a real per­son is on the oth­er side!”

Real success

Read more sto­ries from hote­liers that choose Whis­tle and found real success.

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