March 25, 2020

Whistle Joins Tech Companies Supporting Hospitality Industry 

“Nev­er before has it been nec­es­sary to com­mu­ni­cate with our guests on an hourly basis by text, which is a chan­nel that they have imme­di­ate access to already. With Whis­tle we can show that we care about our guests’ per­son­al safe­ty and are flex­i­ble in meet­ing their needs. We can inform guests of changes to onsite ser­vices and to offer sug­ges­tions to guests on where they can buy food and groceries. 

Stephen Gross, own­er of Claren­don Square Inn in Boston

Hotel and guest mes­sag­ing com­pa­ny Whis­tle™ is work­ing with its hos­pi­tal­i­ty indus­try part­ners around the world to con­tin­ue guest com­mu­ni­ca­tion and ser­vices as hotels nav­i­gate through the uncer­tain­ty of the coro­n­avirus (COVID-19) pandemic.

 

Whis­tle helps hotels stay in touch with guests via mes­sag­ing from the moment a reser­va­tion is made through check­out, while simul­ta­ne­ous­ly min­i­miz­ing face-to-face inter­ac­tions. With hotel occu­pan­cy down dra­mat­i­cal­ly, Whis­tle is offer­ing mes­sag­ing ser­vices to hotels that don’t have this ser­vice for a peri­od of peak COVID-19 activ­i­ty as a way to help hotel staff around the globe.

 

“We want to help. So today, Whis­tle is declar­ing that all hotels who need our ser­vices can reg­is­ter for an extend­ed free tri­al at trywhistle.com,” said Christo­pher Hov­aness­ian, Whistle’s CEO, “While occu­pan­cy con­tin­ues to plum­met, prop­er­ty own­ers and man­agers need to main­tain excel­lent com­mu­ni­ca­tion for their remain­ing guests. Achiev­ing this goal while tack­ling dif­fi­cult staffing changes is the main qual­i­ty con­trol issue we see right now. Whis­tle can help in instances of reduced hotel staffing by mak­ing each employ­ee more effi­cient. More impor­tant­ly, we rec­og­niz e the tremen­dous ben­e­fit to staff and guests of reduc­ing con­tact and imple­ment­ing social dis­tanc­ing mea­sures as rec­om­mend­ed by the CDC.”

 

Locale, which offers fur­nished apart­ments for short or long stays, states, “We are active­ly encour­ag­ing guests to text instead of call. Whis­tle is help­ing relieve our call vol­ume increase and guest com­mu­ni­ca­tions with proac­tive auto­mat­ed mes­sag­ing. Whistle’s SMS and email capa­bil­i­ties are also help­ing us keep our guests informed about pro­ce­dur­al changes and prop­er­ty updates dur­ing this unprece­dent­ed time due to the virus.”

The Whis­tle mes­sag­ing plat­form works with SMS, What­sApp, and oth­er mes­sag­ing ser­vices. It allows guests to ask ques­tions, request ser­vices, or any­thing else they may need. The added ease with which guests using Whis­tle can choose to post­pone their stay – an impor­tant pref­er­ence to out­right can­cel­la­tions – is a com­pelling benefit.

We’ve used Whis­tle to cus­tomize house­keep­ing in order to lim­it the inter­ac­tion between guests and our clean­ing staff, man­aged guest ques­tions remote­ly, which allows us to relo­cate most of our man­age­ment off­site, and used Whis­tle to effi­cient­ly man­age expec­ta­tions regard­ing cancellations.” 

Stephen Gross, own­er of Claren­don Square Inn in Boston

Locale, which offers fur­nished apart­ments for short or long stays, states, “We are active­ly encour­ag­ing guests to text instead of call. Whis­tle is help­ing relieve our call vol­ume increase and guest com­mu­ni­ca­tions with proac­tive auto­mat­ed mes­sag­ing. Whistle’s SMS and email capa­bil­i­ties are also help­ing us keep our guests informed about pro­ce­dur­al changes and prop­er­ty updates dur­ing this unprece­dent­ed time due to the virus.”

 

The Whis­tle mes­sag­ing plat­form works with SMS, What­sApp, and oth­er mes­sag­ing ser­vices. It allows guests to ask ques­tions, request ser­vices, or any­thing else they may need. The added ease with which guests using Whis­tle can choose to post­pone their stay – an impor­tant pref­er­ence to out­right can­cel­la­tions – is a com­pelling benefit.

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