Case study | July 2021

Whistle helps resort win big with guests & staff 

See how The Lake­house Inn is improv­ing guest expe­ri­ences and oper­a­tions with Whis­tle and ResortSuite.

It’s amaz­ing & makes life eeeeeeeeasy! 

Direc­tor of Operations

Finding the right hotel tech stack with Whistle

Locat­ed along the South­ern Shore of Lake Erie, The Lake­house Inn pro­vides a unique get­away for guests and an all-inclu­sive expe­ri­ence. This hotel in Gene­va, Ohio need­ed a tex­ting sys­tem that inte­grat­ed with their prop­er­ty man­age­ment system.

 

The Lake­house Inn also want­ed to sim­pli­fy com­mu­ni­ca­tion, save time and increase upsell through auto­mat­ed messages

We love Whistle! 

Direc­tor of Operations
0 %
guest engage­ment
0 %
decrease in guest complaints
0
mes­sages sent in 1 month

Easy integration with ResortSuite

Man­age­ment chose Whis­tle because it is one of the top com­mu­ni­ca­tion soft­ware ser­vices that inte­grates with Resort­Suite— a glob­al leader in guest-cen­tric hos­pi­tal­i­ty man­age­ment soft­ware solu­tions designed to help stream­line oper­a­tions, increase rev­enue, and deliv­er per­son­al­ized guest experiences.

More time saved for staff

Whis­tle has made reach­ing out to their guests eas­i­er and the team has increased guest sat­is­fac­tion by com­mu­ni­cat­ing more with guests while they were on property.

Unhappy guest detection

After imple­ment­ing the “unhap­py guest detec­tion” fea­ture the prop­er­ty was able to respond to dis­sat­is­fied guests quick­ly to rec­ti­fy issues before check­out and iden­ti­fy small issues before they become larg­er ones. 

Better guest engagement

Unlike email or call­ing, Lake­house Inn has found guests pre­fer and engage more with text mes­sag­ing. By using Whistle’s mes­sag­ing the prop­er­ty has found a pow­er­ful alter­na­tive that improves cus­tomer expe­ri­ence, increas­es guest engage­ment, and offers a return on investment.

Want more?

Here are more suc­cess sto­ries from fel­low hoteliers. 

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