See how Canalside Inn is reducing labor costs, improving guest satisfaction, and providing error-free service with Whistle.
The Canalside Inn is an award-winning boutique hotel with 13 distinct accommodations in the heart of Rehoboth Beach, Delaware.
After renovating an outdated property, the new owners of Canalside Inn chose Whistle to help them reinvent their guest experience with contactless technology.
After ditching the landline, management implemented Whistle because it was the only holistic solution that would change their guest experience, identify issues while guests are on-property, and integrated with Cloudbeds property management system.
Before using Whistle, the staff at Canalside Inn devoted significant hours to manually checking-in guests and responding to common guest requests.
Now, automated messages and Whistle’s AI chatbot answer those requests—from early check-in to room upgrades— allowing staff to attend to more important tasks.
Whistle has also helped the property mitigate negative guest responses.
The inn’s staff can now connect at every touchpoint with guests in a way that provides guests a comfortable way to provide feedback instead of guests leaving unhappy and posting a negative review. Better yet, service errors have been reduced by 100% because internal communications are sent via text and tracked.
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