Case study | August 2021

Canalside Inn reinvents guest experiences with Whistle

See how Canal­side Inn is reduc­ing labor costs, improv­ing guest sat­is­fac­tion, and pro­vid­ing error-free ser­vice with Whistle.

We asked guests what they want­ed & Whis­tle was a resound­ing “yes!”

Own­er | Canal­side Inn

From renovation to reinvention

The Canal­side Inn is an award-win­ning bou­tique hotel with 13 dis­tinct accom­mo­da­tions in the heart of Rehoboth Beach, Delaware.

 

 

After ren­o­vat­ing an out­dat­ed prop­er­ty, the new own­ers of Canal­side Inn chose Whis­tle to help them rein­vent their guest expe­ri­ence with con­tact­less technology.

Everything is integrated

After ditch­ing the land­line, man­age­ment imple­ment­ed Whis­tle because it was the only holis­tic solu­tion that would change their guest expe­ri­ence, iden­ti­fy issues while guests are on-prop­er­ty, and inte­grat­ed with Cloudbeds prop­er­ty man­age­ment system.

It’s the only plat­form that isn’t cookie-cutter 

Own­er | Canal­side Inn
0 %
more effi­cient staff

Saves staff countless hours

Before using Whis­tle, the staff at Canal­side Inn devot­ed sig­nif­i­cant hours to man­u­al­ly check­ing-in guests and respond­ing to com­mon guest requests.

Now, auto­mat­ed mes­sages and Whistle’s AI chat­bot answer those requests—from ear­ly check-in to room upgrades— allow­ing staff to attend to more impor­tant tasks.

Error-free service & happier guests

Whis­tle has also helped the prop­er­ty mit­i­gate neg­a­tive guest respons­es.
The inn’s staff can now con­nect at every touch­point with guests in a way that pro­vides guests a com­fort­able way to pro­vide feed­back instead of guests leav­ing unhap­py and post­ing a neg­a­tive review. Bet­ter yet, ser­vice errors have been reduced by 100% because inter­nal com­mu­ni­ca­tions are sent via text and tracked.

0 %
increase in upsell revenue

Want more?

Here are more suc­cess sto­ries from fel­low hoteliers. 

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