Case study | August 2021

Canalside Inn reinvents guest experiences with Whistle

See how Canal­side Inn is reduc­ing labor costs, improv­ing guest sat­is­fac­tion, and pro­vid­ing error-free ser­vice with Whistle.

We asked guests what they want­ed & Whis­tle was a resound­ing “yes!”

Own­er | Canal­side Inn

From renovation to reinvention

The Canal­side Inn is an award-win­ning bou­tique hotel with 13 dis­tinct accom­mo­da­tions in the heart of Rehoboth Beach, Delaware.

 

 

After ren­o­vat­ing an out­dat­ed prop­er­ty, the new own­ers of Canal­side Inn chose Whis­tle to help them rein­vent their guest expe­ri­ence with con­tact­less technology.

Everything is integrated

After ditch­ing the land­line, man­age­ment imple­ment­ed Whis­tle because it was the only holis­tic solu­tion that would change their guest expe­ri­ence, iden­ti­fy issues while guests are on-prop­er­ty, and inte­grat­ed with Cloudbeds prop­er­ty man­age­ment system.

It’s the only plat­form that isn’t cookie-cutter 

Own­er | Canal­side Inn
0 %
more effi­cient staff

Saves staff countless hours

Before using Whis­tle, the staff at Canal­side Inn devot­ed sig­nif­i­cant hours to man­u­al­ly check­ing-in guests and respond­ing to com­mon guest requests.

 

Now, auto­mat­ed mes­sages and Whistle’s AI chat­bot answer those requests—from ear­ly check-in to room upgrades— allow­ing staff to attend to more impor­tant tasks.

Error-free service & happier guests

Whis­tle has also helped the prop­er­ty mit­i­gate neg­a­tive guest responses.

 

The inn’s staff can now con­nect at every touch­point with guests in a way that pro­vides guests a com­fort­able way to pro­vide feed­back instead of guests leav­ing unhap­py and post­ing a neg­a­tive review.

 

Bet­ter yet, ser­vice errors have been reduced by 100% because inter­nal com­mu­ni­ca­tions are sent via text and tracked.

0 %
increase in upsell revenue

Want more?

Here are more suc­cess sto­ries from fel­low hoteliers. 

Try Whistle for free & see
how it’s right for your hotel

There’s no com­mit­ment, pres­sure or oblig­a­tion.  

TRY IT FOR YOURSELF!

Experience Whistle as a guest. Enter your information, and we'll create a sample reservation!

By submitting your contact information you agree to receive SMS correspondence from Whistle Messaging, Inc, and agree to our Privacy Policy and Terms of Use. Message and data rates may apply.