Case study

Whistle &
Berlin Encore

A new bou­tique hotel look­ing to gain rank on Tri­pAd­vi­sor and estab­lish them­selves in their market.

Seamless integrations

The Berlin Encore Hotel & Suites was look­ing for a solu­tion that inte­grat­ed with their exist­ing Prop­er­ty Man­age­ment Sys­tem (PMS) and pro­vid­ed an effec­tive, auto­mat­ed means to col­lect Tri­pAd­vi­sor reviews from their guests.

 

Fact: 74% of guests vis­it Tri­pAd­vi­sor at one point dur­ing their path to book­ing. With a Tri­pAd­vi­sor review inte­gra­tion, the hotel can stream­line the col­lec­tion process, ensur­ing every guest is asked to rate their stay.

1

new Tri­pAd­vi­sor® reviews after three months

1 %

con­ver­sion rate on review solicitation 

# 39

in its city on TripAdvisor®

Saving time
standing out

The Berlin Encore Hotel & Suites is a new, bou­tique hotel locat­ed in Berlin, Ohio. But with­out a com­pat­i­ble PMS and Tri­pAd­vi­sor® inte­gra­tion, gain­ing reviews the process would have been entire­ly man­u­al, and thus, ineffective.

 

Whis­tle pro­vides a seam­less inte­gra­tion with Berlin Encore Hotel & Suites’ PMS, and in this case Sky­Touch Tech­nolo­gies, anoth­er AWS part­ner, which they were able to achieve with AWS Lamb­da and Gateway. 

Reviews on
auto-pilot

Togeth­er, Whis­tle and Sky­Touch are able to sync guest reser­va­tion data in real-time, ensur­ing accu­rate and time­ly auto­mat­ed mes­sages are sent to guests.

 

Using Ama­zon Elas­tic Com­pute Cloud (Ama­zon EC2), a web ser­vice that pro­vides secure, resiz­able com­pute capac­i­ty in the cloud, Whis­tle is able to deliv­er an effec­tive Tri­pAd­vi­sor review engine to its cus­tomers. With dozens of instances run­ning on Ama­zon EC2, Whis­tle is able to detect and col­lect all new reviews gen­er­at­ed through its mes­sag­ing system.

More satisfied guests

Across three months, Berlin Encore Hotel & Suites was able to gen­er­ate 65 new
Tri­pAd­vi­sor reviews through Whis­tle, a whop­ping 37% con­ver­sion rate on guests who engaged with the review solic­i­ta­tion, and 28% over­all. The hotel now enjoys its well-earned posi­tion as #1 in its city on TripAdvisor.

 

Braden Conn, of the Berlin Encore Hotel & Suites, says, “Whis­tle has been an extreme­ly help­ful tool in guest com­mu­ni­ca­tion and cus­tomer sat­is­fac­tion. Our front desk time spent on the phone has been reduced dra­mat­i­cal­ly due to more com­mu­ni­ca­tion is done over the con­ve­nience of text.”

Real success

Read more sto­ries from hote­liers that choose Whis­tle and found real success.

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