Whistle NAMED Best of Guest Experience Tech 2021

Why leveraging tech creates a more seamless, elevated & memorable experience for guests 

con­tent pro­vid­ed by

Best of Guest Experience

Due to the pan­dem­ic, hotels have giv­en guests more of what they want: self-ser­vice, cross-device com­mu­ni­ca­tions and direct mes­sag­ing with staff. As peo­ple become even more used to doing every­thing with their dig­i­tal devices, the guest pref­er­ence for dig­i­tal-first and real-time inter­ac­tions only increased.

Fluid Communication Channels So Guests Don’t Feel Inconvenienced by Less Staff

Guest mes­sag­ing plat­forms. There’s a lot of uncer­tain­ty when it comes to book­ing trav­el today. The guest mes­sag­ing plat­form can build automa­tion some­where close that auto­mat­i­cal­ly keeps guests appraised of the lat­est trav­el updates. Then, when they’re on prop­er­ty, guests have a direct line to make requests and man­age their expe­ri­ence. With a self-ser­vice com­mu­ni­ca­tion chan­nel in their hands, guests don’t feel incon­ve­nienced by less staff. They pre­fer it: Added ben­e­fit for hotels: these plat­forms become ancil­lary rev­enue gen­er­a­tors by facil­i­tat­ing room ser­vice and oth­er add-ons.

Leveraging New Interfaces and Automation to Reduce Staff Workloads

AI-based chat­bots han­dle many of the most fre­quent guest requests. To com­mu­ni­cate with guests with­out face-to-face con­tact, the chat­bot can han­dle guest requests and route them to a team mem­ber if need­ed. This type of guest expe­ri­ence automa­tion is going to become more com­mon­place, as hotels elim­i­nate repet­i­tive tasks and focus human resources on the high­est impact guest inter­ac­tions. Dur­ing the pan­dem­ic, when guests may be more inclined to stay in their room, chat bots also helped short-staffed kitchens man­age incom­ing order flow. By not hav­ing to ded­i­cate a team mem­ber to the phone, hotels can main­tain ser­vice stan­dards despite constraints. 

Contactless is no longer a nice-to-have

Many hotels are reluc­tant to enable a con­tact­less guest expe­ri­ence, as there was a fear of los­ing the human touch. The pan­dem­ic flipped that on its head: the fear of human touch drove hotels to adopt con­tact­less as a stan­dard oper­at­ing pro­ce­dure. That shift­ed every­thing: guests have more con­trol over their expe­ri­ence, allow­ing them to self-serve when appro­pri­ate and to sig­nal for help when need­ed. Con­tact­less gives guests con­trol — and also makes oper­a­tions more effi­cient. And it’s not just at check-in and check­out. Con­tact­less res­onates across the oper­a­tion: For instance, when restau­rant guests can split the bill between patrons on their smart­phone, it’s eas­i­er on staff, who don’t have to process sev­er­al cards at a POS station.

Bring the best hotel tech to your hotel today

Book free demo

Tell us about your­self and your hotel.

Or start now

Sign up on your own and see if Whis­tle works for you.

“The 2021 Hotel­TechIn­dex Mar­ket Lead­ers Report is cre­at­ed by HotelTechReport.com based on insights col­lect­ed from 10,227 hote­liers glob­al­ly dur­ing the annu­al sur­vey peri­od. No com­pa­ny has paid for inclu­sion in this report and every ven­dor fea­tured is includ­ed based on data from ver­i­fied hote­lier prod­uct reviews. Whis­tle has a 12-month non-trans­fer­able license to lever­age this con­tent for the pur­pos­es of mar­ket­ing and lead gen­er­a­tion. You may find the orig­i­nal copy of this guide at https://www.research.hoteltechreport.com/2021-mar­ket-lead­ers-report/.”

TRY IT FOR YOURSELF!

Experience Whistle as a guest. Enter your information, and we'll create a sample reservation!

By submitting your contact information you agree to receive SMS correspondence from Whistle Messaging, Inc, and agree to our Privacy Policy and Terms of Use. Message and data rates may apply.