Case study | May 2021

Whistle provides priceless guest experiences 

See how Table Rock Resorts is improv­ing hotel com­mu­ni­ca­tion and increas­ing rev­enue with Whis­tle and Webrezpro.

The abil­i­ty to com­mu­ni­cate with our guests imme­di­ate­ly and effi­cient­ly is priceless. 

Direc­tor of Mar­ket­ing – Table Rock Resorts

Finding the right hotel tech stack with Whistle

Table Rock Resorts in Bran­son, Mis­souri has two, world-class prop­er­ties on the shores of Table Rock Lake. These two prop­er­ties need­ed to reduce time staff spent engag­ing with guests through phone com­mu­ni­ca­tion, as well as cre­ate an effi­cient com­mu­ni­ca­tion chan­nel for all employ­ees. Table Rock Resorts also want­ed to increase pos­i­tive guest expe­ri­ences through seam­less com­mu­ni­ca­tion, increase boat rental sales, and guest par­tic­i­pa­tion on reviews.

Whis­tle is a Game-Changer! 

Direc­tor of Mar­ket­ing – Table Rock Resorts
$ 0
in rev­enue per week
0 %
increase in pos­i­tive reviews
0
mes­sages sent per month
0 %
guest engage­ment

Easy integration with WebRezPro

Man­age­ment chose Whis­tle because it is one of the top com­mu­ni­ca­tion soft­ware ser­vices that inte­grates with WebRezPro— an indus­try-lead­ing cloud prop­er­ty man­age­ment sys­tem. With a quick and easy inte­gra­tion, this prop­er­ty group found the ide­al solu­tion with Whistle.

Increased revenue

Table Rock Resorts saw an imme­di­ate increase in boat rentals with over $1,000 per week of rev­enue, and $2,000 per week in the high sum­mer season. 

More efficient staff

With Whis­tle, Table Rock Resorts’ staff work­load was reduced by tran­si­tion­ing from phone com­mu­ni­ca­tion to guest mes­sag­ing. They can now send one mes­sage to all guests on prop­er­ty in sec­onds while mes­sag­ing main­te­nance or house­keep­ing and receive imme­di­ate responses. 

Positive
reviews

Whis­tle has also had a direct impact on the increase in five-star reviews. Since inte­grat­ing Whis­tle into their resorts, their pos­i­tive cus­tomer reviews have increased by over 20%, and neg­a­tive reviews have almost dissipated.

Want more?

Here are more suc­cess sto­ries from fel­low hoteliers. 

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