May 7, 2020

How Whistle utilizes AWS for reliability and innovation

Whis­tle, the num­ber-one rat­ed guest mes­sag­ing soft­ware for the hotel indus­try, pow­ers hotels around the world with real-time mes­sag­ing ser­vices. With Whis­tle, hotels can engage with their guests through SMS, Email, and pop­u­lar mobile mes­sag­ing appli­ca­tions like What­sApp and Face­book Messenger.

Braden Conn, of the Berlin Encore Hotel, says, “Whis­tle has been an extreme­ly help­ful tool in guest com­mu­ni­ca­tion and cus­tomer sat­is­fac­tion. Our front desk time spent on the phone has been reduced dra­mat­i­cal­ly due to more com­mu­ni­ca­tion being done over the con­ve­nience of text. The staff at Whis­tle had always been extreme­ly help­ful and quick to respond, not to men­tion con­stant­ly com­ing out with new updates and features.”

The Whis­tle plat­form is cur­rent­ly host­ed on Ama­zon Web Ser­vices (AWS), pro­vid­ing Whis­tle with the abil­i­ty to rapid­ly deploy new func­tion­al­i­ties and capa­bil­i­ties. AWS also offers the best reli­a­bil­i­ty for the tens-of-thou­sands of hote­liers who use Whis­tle on a dai­ly basis to inter­act with mil­lions of their guests.

Whis­tle is also using AWS to make its appli­ca­tion smarter, pass­ing these capa­bil­i­ties along to its cus­tomers. With ser­vices like Sen­ti­ment Analy­sis to detect real-time guest sen­ti­ment on prop­er­ty, Whis­tle can alert hotel man­agers in the event that there is an unhap­py guest on premise. Ser­vices like Elas­tic Search and Kine­sis also help Whis­tle pro­vide pow­er­ful ana­lyt­ics track­ing across all guest interactions.

Daniel Mostad, of the Asbury Inn & Suites, says that Whis­tle is, “very intu­itive and the AI learn­ing fea­ture is fan­tas­tic. We switched from anoth­er mes­sag­ing plat­form to Whis­tle for these rea­sons. In addi­tion, it inte­grates with our PMS, which makes every­thing much more stream­lined. Could­n’t be hap­pi­er with Whistle.”

Whis­tle will con­tin­ue to pur­sue its pas­sion — bridg­ing the gap between hotel and their guests, while sim­pli­fy­ing the expe­ri­ence for every­one involved — while look­ing to AWS to fur­ther ele­vate its offerings.

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