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TripAdvisor® & Survey feature
“The survey feature has been super useful in this crazy world that we are in. We are able to use the feedback from the survey tool to better our service.”
Whistle conducted an internal case study among United States based hotels who are using Whistle to request and collect TripAdvisor reviews from guests. The results: click-through rates as high as 76% and 21% of guests who clicked-through left a review for the hotel.
The survey feature allows you to send a text to your guests in the form of a question where it tracks their response. With Whistle, your hotel can leverage messaging as a highly effective means to review collection.
Guests don’t need to sign in or go through any additional steps, they simply leave your hotel a review, and your team is notified right away. Reviews are auto-authenticated and you control when the review message is sent out.
Use artificial intelligence chatbot that is designed to be personalized and drive more bookings and enhance the guest experience.
Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
It’s now simpler than ever to have guests sign a document and for staff to collect photos, attachments, and additional information needed for check-in.
Automatically send service requests/work orders. Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Text guests through their preferred messaging app like Facebook Messenger, WhatsApp, WeChat, Viber, SMS and more.
Break through the language barriers and create strong communication with guests via real-time translations in over 100 languages.
Keep a close eye on hotel communications and look for opportunities to increase efficiency and improve service.