Whistle & Kana Hotel Group

Whis­tle Works For Us! ☺Eas­i­ly com­mu­ni­cate with less con­fu­sion! ☹I am hap­py with our choice! I would choose Whis­tle again! 

A new form to admin­is­trate your hotel It has helped me a lot I’ve been using this soft­ware quite a while now and it has help me in my hotel orga­ni­za­tion it lets me know dif­fer­ent Ares from the hotel how they are well-man­aged as well as how the guests feel dur­ing his stay, I would def­i­nite­ly rec­om­mend this app if you want to have a more com­plete orga­ni­za­tion for your hotel. ☺I like this soft­ware because it has sev­er­al fea­tures that allows me to keep a cor­rect and straight orga­ni­za­tion for my hotel, as well as hav­ing data which is gonna make me improve the hotel in order to make a bet­ter expe­ri­ence for the guests and also have a more improve man­age­ment for the whole orga­ni­za­tion. ☹This soft­ware needs more work on their mar­ket­ing, because we only have one fea­ture to pro­mote our dif­fer­ent ser­vices so we need more apps and more fea­ture that allows us to pro­mote more our services.

Whis­tle helps con­nect us direct­ly with our guests When COVID hit, we need­ed a way to be able to com­mu­ni­cate with our hotel guests the ongo­ing changes and safe­ty infor­ma­tion that was impor­tant to the hotel. Our employ­ees were spend­ing hours a day on the phone explain­ing things to guests. Whis­tle cut that time down to near­ly none! We are able to be in touch with the guest in a per­son­al way while also let­ting them know impor­tant safe­ty and hotel pol­i­cy infor­ma­tion. Our guests love it too as they feel like they have help at their fin­ger­tips! ☺Whis­tle is super easy to use and imple­ment. The automa­tions that we were able to set up help us to com­mu­ni­cate with our guests with­out adding more to our staffs work­load. We were up and run­ning in just a few weeks! The user inter­face makes it easy to nav­i­gate and man­age our­selves, but when­ev­er we have had trou­ble the Whis­tle team has been quick to respond and resolve our issues. ☹There are a few glitch­es here and there with the soft­ware, but over­all we love it.

Get imme­di­ate feed­back from guests! We, espe­cial­ly i are work­ing on being very guest-cen­tric. The results of the first few days had me sold. I would say it has helped “save” sev­er­al guest expe­ri­ences. ☺Give guests an eas­i­er, less intru­sive way to pro­vide feed­back, request ser­vices or infor­ma­tion. Find out right away if they have a com­plaint and resolve it. I have loved Whis­tle from the very start. Some peo­ple seem to have a fear of dial­ing ‘0’, but few have fear of tex­ting. Plus you can some­times answer Whis­tles, while on busy phones. I would encour­age every­one to try Whis­tle! ☹Does­n’t work as well for team com­mu­ni­ca­tions in our slight­ly remote resort. We have poor data/cell and WiFi only when in build­ings 🙂 Some staff do have issues get­ting mes­sages. We of course assume it is the software 🙁

AMAZING AND A LIFE SAVER I bleed yel­low and green. I drank the cool-aid and could nev­er imag­ine my oper­a­tions with­out Whis­tle. ☺I was able to inte­grate Whis­tle pre-covid, and thank God I did. It is an amaz­ing prod­uct that not only sim­pli­fies my work day, but com­mu­ni­cates with guests that has nev­er been able to be done before with­out be intru­sive. From con­firm­ing check in, e‑check, no sur­pris­es when a guest shows up with more than their reser­va­tion states, fix con­cerns or errors before they hap­pen, and be avail­able for a guests ques­tions that they may have been embar­rassed to ask in per­son. ☹Noth­ing. Any request I have asked as been imple­ment­ed. They make it perfect

Increase Com­pa­ny Sales with Whistle Thanks to Whis­tle, our com­pa­ny has been able to increase sales using the live chat fea­ture. Whistle’s acces­si­bil­i­ty is great and the abil­i­ty to stay con­nect­ed with the pub­lic helps us to be a hotel that is seen as pro­vid­ing excel­lent guest ser­vices. ☺The ease of com­mu­ni­ca­tion with guests and on live chats is supe­ri­or to most apps I have used. ☹I would like to see col­or cod­ing guests and live chats so I can tell which guests have been tak­en care of or need attention.

Game Chang­er for My Staff Set up was easy and sup­port has been great. We need­ed sup­port to get up and run­ning but haven’t real­ly need­ed them since-and that tells me it’s well designed prod­uct. ☺The fact that so many tem­plates can be cre­at­ed and sched­uled to go out makes my staffs job so much eas­i­er. They don’t have to remem­ber to con­firm arrival times or make sure that guests have all their con­tact­less check-in infor­ma­tion. We also love the auto­mat­ed review requests based on their response-the AI that is built in has increased the per­cent­age of reviews we get by over 100%. Guests com­ment all the time that they felt so tak­en care of and half the time, it’s not even us man­u­al­ly tex­ting them! ☹There are a few things you have to sign into the desk­top ver­sion to update. That is expect­ed though and has not real­ly been a prob­lem, accept when you want to change some­thing fast on the phone app. 

Innkeep­ers View Help with con­tact­less Covid com­mu­ni­ca­tions and com­mu­ni­ca­tions with guests over­all is a boon. ☺Excel­lent was to be in touch with guests for con­tact­less Covid sea­sons. I LOVE the rat­ing sys­tem giv­en to the guests when they check out. ☹I HATE get­ting Whis­tle escalla­tions con­stant­ly espe­cial­ly for some­thing like the guest texted“Thank you.” or “ok”

Great way to com­mu­ni­cate with our guests! We were email­ing peo­ple and as many as half nev­er checked or respond­ed to our mes­sages. I run a hotel and now guests are tex­ting that they want ear­ly check in or that they are 20 min­utes out. Before Whis­tle, we often had no warn­ing and would scram­ble to shift reser­va­tions around to acco­mo­date them. Now, we have time to accom­date most of them seem­less­ly. It has been a big help in guest sat­is­fac­tion. ☺It allows us to com­mu­ni­cate with guests by text mes­sage and have any­one respond back because our “phone num­ber” is actu­al­ly the Whis­tle Web­site. We have sev­er­al pre­pared tem­plates that allow us to mes­sage or respond to mul­ti­ple guests quick­ly. Whis­tle has an esca­latipn sys­tem which alerts us if a mes­sage received is not respond­ed to quick­ly so we are prompt with respons­es for the guests. It also merges with our prop­er­ty man­age­ment sys­tem! ☹While Whis­tle is pret­ty esay to use, I wish that they could stream­line the ini­tial com­mu­ni­ca­tion sys­tem a lit­tle. It’s okay, but I believe it could be easier.

Whis­tle is an easy prac­ti­cal solu­tion for com­mu­ni­cat­ing with your guests This is a great way for our guests to com­mu­ni­cate with the front desk as text is often the pre­ferred method for com­mu­ni­ca­tion these days. [SENSITIVE CONTENT HIDDEN] and his team are great and the prod­uct works great! ☺How easy it was to get start­ed and the very sim­ple and afford­able pric­ing plan. ☹When I first signed up the com­pa­ny still new so we had to work through a few things that they were still fig­ur­ing out.