Whistle & Accor

Accor is the single largest hospitality company in Europe, and the sixth largest worldwide. Find out how major Accor brands across the world are using Whistle to elevate their guest experience.

Sof­i­tel Syd­ney Dar­ling Harbour

Amazing product

“Whis­tle allows guest engage­ment and improves pro­duc­tiv­i­ty. Whis­tle uses mul­ti­ple plat­forms for mes­sag­ing which is great as guests can use their pre­ferred mode of messaging. 

The amount of time spent on phone calls is huge­ly reduced by using mes­sag­ing thus improv­ing pro­duc­tiv­i­ty. Esca­la­tion fea­ture ensures time­ly response thus increas­ing guest satisfaction.”

Whis­tle Works For Us! ☺Eas­i­ly com­mu­ni­cate with less con­fu­sion! ☹I am hap­py with our choice! I would choose Whis­tle again! 
Alicia T.
Ali­cia T.
A new form to admin­is­trate your hotel It has helped me a lot I’ve been using this soft­ware quite a while now and it has help me in my hotel orga­ni­za­tion it lets me know dif­fer­ent Ares from the hotel how they are well-man­aged as well as how the guests feel dur­ing his stay, I would def­i­nite­ly rec­om­mend this app if you want to have a more com­plete orga­ni­za­tion for your hotel. ☺I like this soft­ware because it has sev­er­al fea­tures that allows me to keep a cor­rect and straight orga­ni­za­tion for my hotel, as well as hav­ing data which is gonna make me improve the hotel in order to make a bet­ter expe­ri­ence for the guests and also have a more improve man­age­ment for the whole orga­ni­za­tion. ☹This soft­ware needs more work on their mar­ket­ing, because we only have one fea­ture to pro­mote our dif­fer­ent ser­vices so we need more apps and more fea­ture that allows us to pro­mote more our services.
Oscar P.
Oscar P.
Whis­tle helps con­nect us direct­ly with our guests When COVID hit, we need­ed a way to be able to com­mu­ni­cate with our hotel guests the ongo­ing changes and safe­ty infor­ma­tion that was impor­tant to the hotel. Our employ­ees were spend­ing hours a day on the phone explain­ing things to guests. Whis­tle cut that time down to near­ly none! We are able to be in touch with the guest in a per­son­al way while also let­ting them know impor­tant safe­ty and hotel pol­i­cy infor­ma­tion. Our guests love it too as they feel like they have help at their fin­ger­tips! ☺Whis­tle is super easy to use and imple­ment. The automa­tions that we were able to set up help us to com­mu­ni­cate with our guests with­out adding more to our staffs work­load. We were up and run­ning in just a few weeks! The user inter­face makes it easy to nav­i­gate and man­age our­selves, but when­ev­er we have had trou­ble the Whis­tle team has been quick to respond and resolve our issues. ☹There are a few glitch­es here and there with the soft­ware, but over­all we love it.
Lindsey N.
Lind­sey N.
Get imme­di­ate feed­back from guests! We, espe­cial­ly i are work­ing on being very guest-cen­tric. The results of the first few days had me sold. I would say it has helped “save” sev­er­al guest expe­ri­ences. ☺Give guests an eas­i­er, less intru­sive way to pro­vide feed­back, request ser­vices or infor­ma­tion. Find out right away if they have a com­plaint and resolve it. I have loved Whis­tle from the very start. Some peo­ple seem to have a fear of dial­ing ‘0’, but few have fear of tex­ting. Plus you can some­times answer Whis­tles, while on busy phones. I would encour­age every­one to try Whis­tle! ☹Does­n’t work as well for team com­mu­ni­ca­tions in our slight­ly remote resort. We have poor data/cell and WiFi only when in build­ings 🙂 Some staff do have issues get­ting mes­sages. We of course assume it is the software 🙁
Herb L.
Herb L.
AMAZING AND A LIFE SAVER I bleed yel­low and green. I drank the cool-aid and could nev­er imag­ine my oper­a­tions with­out Whis­tle. ☺I was able to inte­grate Whis­tle pre-covid, and thank God I did. It is an amaz­ing prod­uct that not only sim­pli­fies my work day, but com­mu­ni­cates with guests that has nev­er been able to be done before with­out be intru­sive. From con­firm­ing check in, e‑check, no sur­pris­es when a guest shows up with more than their reser­va­tion states, fix con­cerns or errors before they hap­pen, and be avail­able for a guests ques­tions that they may have been embar­rassed to ask in per­son. ☹Noth­ing. Any request I have asked as been imple­ment­ed. They make it perfect
James H.
James H.
Increase Com­pa­ny Sales with Whistle Thanks to Whis­tle, our com­pa­ny has been able to increase sales using the live chat fea­ture. Whistle’s acces­si­bil­i­ty is great and the abil­i­ty to stay con­nect­ed with the pub­lic helps us to be a hotel that is seen as pro­vid­ing excel­lent guest ser­vices. ☺The ease of com­mu­ni­ca­tion with guests and on live chats is supe­ri­or to most apps I have used. ☹I would like to see col­or cod­ing guests and live chats so I can tell which guests have been tak­en care of or need attention.
Jenelle P.
Jenelle P.
Game Chang­er for My Staff Set up was easy and sup­port has been great. We need­ed sup­port to get up and run­ning but haven’t real­ly need­ed them since-and that tells me it’s well designed prod­uct. ☺The fact that so many tem­plates can be cre­at­ed and sched­uled to go out makes my staffs job so much eas­i­er. They don’t have to remem­ber to con­firm arrival times or make sure that guests have all their con­tact­less check-in infor­ma­tion. We also love the auto­mat­ed review requests based on their response-the AI that is built in has increased the per­cent­age of reviews we get by over 100%. Guests com­ment all the time that they felt so tak­en care of and half the time, it’s not even us man­u­al­ly tex­ting them! ☹There are a few things you have to sign into the desk­top ver­sion to update. That is expect­ed though and has not real­ly been a prob­lem, accept when you want to change some­thing fast on the phone app. 
E Scot F.
E Scot F.
Innkeep­ers View Help with con­tact­less Covid com­mu­ni­ca­tions and com­mu­ni­ca­tions with guests over­all is a boon. ☺Excel­lent was to be in touch with guests for con­tact­less Covid sea­sons. I LOVE the rat­ing sys­tem giv­en to the guests when they check out. ☹I HATE get­ting Whis­tle escalla­tions con­stant­ly espe­cial­ly for some­thing like the guest texted“Thank you.” or “ok”
Marylou G.
Mary­lou G.
Great way to com­mu­ni­cate with our guests! We were email­ing peo­ple and as many as half nev­er checked or respond­ed to our mes­sages. I run a hotel and now guests are tex­ting that they want ear­ly check in or that they are 20 min­utes out. Before Whis­tle, we often had no warn­ing and would scram­ble to shift reser­va­tions around to acco­mo­date them. Now, we have time to accom­date most of them seem­less­ly. It has been a big help in guest sat­is­fac­tion. ☺It allows us to com­mu­ni­cate with guests by text mes­sage and have any­one respond back because our “phone num­ber” is actu­al­ly the Whis­tle Web­site. We have sev­er­al pre­pared tem­plates that allow us to mes­sage or respond to mul­ti­ple guests quick­ly. Whis­tle has an esca­latipn sys­tem which alerts us if a mes­sage received is not respond­ed to quick­ly so we are prompt with respons­es for the guests. It also merges with our prop­er­ty man­age­ment sys­tem! ☹While Whis­tle is pret­ty esay to use, I wish that they could stream­line the ini­tial com­mu­ni­ca­tion sys­tem a lit­tle. It’s okay, but I believe it could be easier.
Chance T.
Chance T.
Whis­tle is an easy prac­ti­cal solu­tion for com­mu­ni­cat­ing with your guests This is a great way for our guests to com­mu­ni­cate with the front desk as text is often the pre­ferred method for com­mu­ni­ca­tion these days. [SENSITIVE CONTENT HIDDEN] and his team are great and the prod­uct works great! ☺How easy it was to get start­ed and the very sim­ple and afford­able pric­ing plan. ☹When I first signed up the com­pa­ny still new so we had to work through a few things that they were still fig­ur­ing out.
Mark C.
Mark C.

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