See how a Choice Hotels’ hotelier is streamlining operations with Whistle

Since Whis­tle instant­ly syncs with Sky­Touch PMS, the prop­er­ty’s staff is now able to see guest reser­va­tions and infor­ma­tion along­side every message.

With this imme­di­ate access to guests, these prop­er­ties have found a mul­ti­tude of ben­e­fits, such as the “unhap­py guest detec­tion” fea­ture. Before there was no way to know whether a guest had an issue, but now, staff receives an alert on their phone with­in sec­onds. So whether it’s a bro­ken cof­fee mak­er or an issue with the room, the staff can imme­di­ate­ly rem­e­dy it with­in min­utes. Even bet­ter, the guest is unlike­ly to post a neg­a­tive review because it was han­dled while on-property.

Anoth­er ben­e­fit man­age­ment dis­cov­ered was when one of their staff mem­bers had to be quar­an­tined and was still able to man­age the hotel. with­out hav­ing to be on-property—all through Whistle!