See how The Lakehouse Inn is improving guest experiences and operations with Whistle and ResortSuite.
Located along the Southern Shore of Lake Erie, The Lakehouse Inn provides a unique getaway for guests and an all-inclusive experience. This hotel in Geneva, Ohio needed a texting system that integrated with their property management system.
The Lakehouse Inn also wanted to simplify communication, save time and increase upsell through automated messages
Management chose Whistle because it is one of the top communication software services that integrates with ResortSuite— a global leader in guest-centric hospitality management software solutions designed to help streamline operations, increase revenue, and deliver personalized guest experiences.
Whistle has made reaching out to their guests easier and the team has increased guest satisfaction by communicating more with guests while they were on property.
After implementing the “unhappy guest detection” feature the property was able to respond to dissatisfied guests quickly to rectify issues before checkout and identify small issues before they become larger ones.
Unlike email or calling, Lakehouse Inn has found guests prefer and engage more with text messaging. By using Whistle’s messaging the property has found a powerful alternative that improves customer experience, increases guest engagement, and offers a return on investment.
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