March 15 2021
C&L Hospitality is an award-winning hotel management company with a growing portfolio of managed hotels. They began using Whistle to help in the communication and management of their five (5) Suburban and MainStay hotels and found unparalleled success.
Since Whistle instantly syncs with SkyTouch PMS, the property’s staff is now able to see guest reservations and information alongside every message.
With this immediate access to guests, these properties have found a multitude of benefits, such as the “unhappy guest detection” feature. Before there was no way to know whether a guest had an issue, but now, staff receives an alert on their phone within seconds. So whether it’s a broken coffee maker or an issue with the room, the staff can immediately remedy it within minutes. Even better, the guest is unlikely to post a negative review because it was handled while on-property.
Another benefit management discovered was when one of their staff members had to be quarantined and was still able to manage the hotel. without having to be on-property—all through Whistle!
For their guests, instead of leaving papers under their door—which was time-consuming and unsafe during the pandemic—staff now directly texts hotel information in seconds and without being intrusive.
For staff, the property provided tablets to make it even easier to communicate. Now, if a housekeeper finds issues with a room, they can now create work orders that directly go to the maintenance engineer.
With the recent release of Whistle’s preventive maintenance feature, management can now set recurring tasks for each building from day and time to type (checklists and inspections). Ultimately saving time but more importantly keeping staff safe in a COVID-19 world.
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