See how Table Rock Resorts is improving hotel communication and increasing revenue with Whistle and Webrezpro.
Table Rock Resorts in Branson, Missouri has two, world-class properties on the shores of Table Rock Lake. These two properties needed to reduce time staff spent engaging with guests through phone communication, as well as create an efficient communication channel for all employees. Table Rock Resorts also wanted to increase positive guest experiences through seamless communication, increase boat rental sales, and guest participation on reviews.
Management chose Whistle because it is one of the top communication software services that integrates with WebRezPro— an industry-leading cloud property management system. With a quick and easy integration, this property group found the ideal solution with Whistle.
Table Rock Resorts saw an immediate increase in boat rentals with over $1,000 per week of revenue, and $2,000 per week in the high summer season.
With Whistle, Table Rock Resorts’ staff workload was reduced by transitioning from phone communication to guest messaging. They can now send one message to all guests on property in seconds while messaging maintenance or housekeeping and receive immediate responses.
Whistle has also had a direct impact on the increase in five-star reviews. Since integrating Whistle into their resorts, their positive customer reviews have increased by over 20%, and negative reviews have almost dissipated.
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